Frequently asked questions
Where do you ship from?
We ship directly from Ireland, ensuring fast and reliable delivery within the country and to nearby regions.
What is your return policy?
We offer a 30-day return policy. To be eligible, your item must be unused, in its original condition, with tags, and in the original packaging. Please contact us at info@sunnysouls.ie to initiate a return, and we’ll provide you with return instructions. For more details, please see our full refund policy at the bottom of this page.
How Sunny Souls pre-sales work?
our pre-orders work as a conscious commitment between us and our community: by securing your favourite pieces ahead of time, you help us produce mindfully and eliminate unnecessary stock waste. in return for your patience while your items are carefully crafted, you get to guarantee your desired colors and sizes before they sell out, having your cozy, sustainable layers delivered straight to your doorstep as soon as they’re ready.
Where is Sunny Souls based?
Sunny Souls is a small independent shop based in Dublin, Ireland. We’re primarily online, with occasional markets around Dublin where you can see some of our pieces in person.
Where are your products made?
We work with a small selection of European brands we genuinely love, with many of our pieces made in Europe — including Happymess in Poland and Pickapooh in Germany.
We’re committed to a slow-fashion approach: buying fewer, better pieces, choosing natural and organic materials where possible, and looking for products that are made thoughtfully and built to last.
We also look for brands that care about fair and responsible production, good working conditions and the people involved in making their products. For us, sustainability isn’t about perfection — it’s about making better choices where we can.
We choose pieces that are designed to be worn, loved and passed on, rather than bought for a season and quickly replaced. Natural materials such as organic merino wool and organic cotton are a big part of that, as are well-made designs that can be enjoyed for years.
What materials do your products use?
We’re naturally drawn to natural and organic materials and choose them wherever they make sense for the product. You’ll find organic merino wool, organic cotton, wool, silk and other carefully selected natural fibres across our collections.
We particularly love organic merino wool for its softness, breathability and natural ability to regulate temperature — making it such a brilliant material for everyday layers.
We also look for materials that are durable and made to be enjoyed for a long time, rather than pieces designed to be quickly replaced. For us, choosing good materials is one part of creating a more thoughtful, slower approach to fashion.
Is your merino wool mulesing-free?
Yes. The organic merino wool used in our Happymess pieces is mulesing-free. This means the sheep are not subjected to mulesing as part of the wool production process.
Animal welfare is an important part of choosing the brands and materials we work with, alongside natural fibres, responsible production and pieces made to last.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you ship?
We ship across Ireland and also send Sunny Souls orders beyond Ireland.
Shipping costs are calculated at checkout based on your delivery destination and the size of your order.
Are Happymess gilets unisex?
Yes. Happymess gilets are designed with a unisex fit and can be worn by everyone. The relaxed shape makes them easy to layer and style in different ways.
What are the Happymess gilets made from?
The adult Happymess gilets are made from 100% organic merino wool. Merino is naturally breathable and temperature-regulating, making it a brilliant layer for changing weather.
How do the Happymess gilets fit?
The gilets have a relaxed, roomy fit and are designed to be worn over other layers.
If you like the classic oversized Happymess look, we recommend choosing your usual size. If you prefer a less oversized or neater fit, you can size down.
Because fit also depends on height, frame and how you like to wear your clothes, we’re always happy to help you choose a size. Just send us your usual clothing size, height and how you’d like the gilet to fit.
I’m between sizes — which size should I choose?
If you’re between sizes, think about how you want to wear your gilet. For a roomier, more oversized fit, go with the larger size. For a more streamlined fit, choose the smaller size.
The gilets are intentionally generous, so sizing down is often an option if you don't want a very oversized look.
You can also check our size guide or message us before ordering — we’re very happy to help.
Can I see the gilets in person before buying?
We’re primarily an online shop, but we regularly attend markets around Dublin. Follow us on Instagram for upcoming market dates and locations.
What does “pre-order” mean?
A pre-order means the item is currently on its way to us but hasn’t arrived yet. You can secure your size or colour in advance and we’ll send it as soon as the stock arrives.
When will my pre-order arrive?
We’ll always include the expected arrival information on the product page where possible. These are estimated dates from the brand and can occasionally change due to production or shipping delays.
If there is a significant change to the expected arrival, we’ll keep you updated.
Can I order something that is currently out of stock?
If a size or colour is showing as unavailable, it usually means it is currently being reproduced by the brand and we don’t yet have stock available to order.
We regularly have new restocks arriving, and as soon as a product or colourway is confirmed for reproduction, we’ll add it back to the website as a pre-order where possible. This means you can secure your size or colour before the new stock arrives.
If you have your heart set on a particular colour or size, feel free to send us a message and we can let you know if a restock is expected.
Will I be charged now for a pre-order?
Yes. Pre-orders are paid for at the time of ordering, just like a regular online order. Your item is then reserved for you and sent once the stock arrives.
Do merino gilets need to be washed after every wear?
Not at all! Merino wool naturally resists odours and tends to refresh beautifully between washes.
For everyday wear, we recommend simply airing your gilet between wears and spot-cleaning any small marks when needed. When it does need a proper wash, follow the care instructions on the garment and handwash as recommended.
Less washing also helps your wool pieces last longer.
How should I care for my Happymess gilet?
Happymess adult gilets should be handwashed only. Avoid unnecessary washing where possible — airing and spot-cleaning will often be enough.
Always check the care label before washing.
Can I buy a Sunny Souls piece as a gift?
Absolutely. Our gilets, hats and other pieces make lovely gifts, and we’re happy to help if you’re unsure about sizing or choosing a colour.
Can you make my order feel a little more special if it’s a gift?
Yes. Just leave a note with your order letting us know it’s a gift and we’ll do our best to make it feel a little more special.
I’m not sure which size or colour to choose. Can you help?
Of course! Just send us a message before ordering. Tell us the person’s usual size, height and the fit you’re looking for, and we’ll give you our best recommendation.
Can I return or exchange an item?
Yes. If something isn’t right, please get in touch with us about a return or exchange.
For gilets, items need to be returned in their original condition so they can be resold.
Please see our Returns & Exchanges page for the full details and timeframes.
What if I’m unsure about the size?
Please message us before ordering if you’re unsure. We’d much rather help you choose the right size than have you order the wrong one.
I still have a question — can I contact you?
Absolutely. Sunny Souls is a small independent business, so there’s a real person behind the messages. ☀️
Send us a DM on Instagram or get in touch through our contact page and we’ll be happy to help.
